Others
What if I have more questions?
If you have more questions or require further assistance, feel free to reach out to us at swipe@swipe.ai We're here to help!
General Information
What is Swipe?
Swipe is a comprehensive package protection service that safeguards your purchases against potential issues during shipping, such as loss, theft, or damage. Our goal is to provide you with a worry-free shopping experience.
Why should I use Swipe?
By using Swipe, you can shop with confidence and peace of mind. If any problems arise with your package during transit, we step in to resolve them quickly and efficiently, ensuring you get what you paid for or your money back.
How quickly does Swipe start working?
The moment you choose to protect your package with Swipe at checkout, the protection kicks in immediately. From the second your order is placed until it reaches your doorstep, you're covered!
What information does Swipe collect, and how is my data used?
We collect the necessary information for processing your order and handling claims. This includes your contact details, purchase information, and shipping details. We strictly adhere to privacy laws and ensure that your data is used solely for the purpose of providing you with our services. Your privacy is our priority.
Claims
What if I disagree with a claim decision?
If you disagree with a claim decision, please email us at swipe@swipe.ai with your order number and detailed reasons for your disagreement. We aim for complete customer satisfaction and will review your case thoroughly.
What happens if an item for re-order is out of stock or I need to change my delivery address for a re-order?
In case an item for re-order is out of stock, or you need to change your delivery address, we'll still place the re-order and work closely with you to find the best possible solution, including updating the delivery address or selecting an alternative item.
Order and Package Issues
How can I track my deliveries with Swipe?
After opting for Swipe, you can easily track your deliveries using the Swipe Mobile App. It provides real-time updates and notifications about your package's status and expected delivery date.
What happens if there's an issue with my package?
If your package is lost, stolen, or damaged, you can file a claim with us. Upon approval, we'll arrange for a replacement or a refund, depending on the specific circumstances and your preference.
When can I file a claim?
If your package arrives damaged, you can file a claim right away. For lost or stolen packages, please wait for 5 days past the estimated delivery date before filing a claim. This allows for any potential shipping delays.